Queue Management

Helix introduces a state-of-the-art Queue Management System (QMS) designed to streamline patient flow and enhance the efficiency of your healthcare facility. Our comprehensive module integrates seamlessly with other Helix solutions, providing a unified platform for managing patient queues, reducing wait times, and improving the overall patient experience.

Our QMS intelligently manages patient queues, taking into account appointment times and patient arrivals. The system also offers options to customize how the queue screen will appear in different displays, including a background and a looping video of your choice.

Customization options in Helix's QMS includes the ability to create multiple queue screens for different services or healthcare providers, allowing your administration to choose what to display on each screen. In addition, the system can be configured to call the patient number or name in different languages, ensuring that all patients can easily understand their turn.

The Helix QMS module includes reports and analytics tools that deliver valuable insights into patient flow and resource utilization. Our reports can analyze wait times, patient volumes, and service efficiency, helping administrators identify areas for improvement. These insights enable healthcare facilities to optimize staffing levels, reduce wait times, and enhance the overall patient experience.