How Helix keeps patient data secure
Encryption in transit and at rest
Patient and financial data is encrypted as it moves and where it is stored. Credentials for connected systems are stored encrypted, too.
Role-based access
Around 700 granular permissions, with role templates, per branch and per module — so each person sees exactly what their job requires, and nothing more.
Full audit trail
Every change is logged and attributable to a person. Records are never truly erased — deletions are soft, so history can always be reconstructed.
Approvals and period locks
Refunds, write-offs and other sensitive actions go through approval workflows, and closed financial periods are locked against edits.
In-country data
UAE clinics' data stays in the UAE, Saudi clinics' data in Saudi Arabia and Egyptian clinics' data in Egypt.
Governed, private AI
Verto's models are hosted in Helix's own cloud and never trained on your data. Every AI action needs human approval, is logged immutably, and a platform-wide switch can pause all AI at once.
Compliance at a glance
We share the details of our controls, data flows and compliance scope with practices evaluating Helix.
Request our security pack
Evaluating Helix? Ask us for our security documentation — data flows, residency, access controls and AI governance — and we’ll answer your IT and compliance team’s questions.
Security questions, answered
Bring any other question from your IT or compliance team — we'll answer it in writing.
Yes. Helix is HIPAA and GDPR compliant, built to SOC 2 controls. Patient data is encrypted in transit and at rest, access is role-based, and every action is logged to a full audit trail.