Module 03 · Appointments, Scheduling & Queue

Appointment scheduling and queue management that fills every slot

Helix clinic appointment scheduling software runs online booking, reminders, the walk-in queue and AI slot rescue on the same record as the chart and the invoice.

Helix · Queue Management
Floor status
Room 1
Dr. Nasr
In consult
Room 2
Dr. Haddad
Ready
Room 3
Dr. Khan
Cleaning
Triage
Nurse Lina
Waiting · 3
Now serving
TICKET
A‑101
A‑102Vitals done4 min
A‑103Waiting7 min
A‑104Waiting11 min
A‑105Checked in16 min
Built for
ReceptionistsCall-center agentsDoctorsOperations managers
Capabilities

From first booking to “next, please”

Calendar

A calendar by doctor, room and day

Day, month, room, doctor and agenda views with drag-and-drop rescheduling, recurring bookings and blocked time. Double-booking protection and 11 tracked appointment states keep the day honest.

Drag-and-drop rescheduling
11 appointment states
Double-booking protection
Helix · Queue Management
Floor status
Room 1
Dr. Nasr
In consult
Room 2
Dr. Haddad
Ready
Room 3
Dr. Khan
Cleaning
Triage
Nurse Lina
Waiting · 3
Now serving
TICKET
A‑101
A‑102Vitals done4 min
A‑103Waiting7 min
A‑104Waiting11 min
A‑105Checked in16 min
Online booking

Online booking in under two minutes

Patients choose a service, a time and enter their details in four steps. No account, no app. Embed the widget on your website, or share Social Booking Links that tag each booking with Instagram, Google or TikTok as its source.

Four steps, no login
Embeddable booking widget
Social Booking Links with source tracking
Good morning
Sara Al Mansoori
NEXT APPOINTMENT
Dr. Nasr · Endocrinology
Tomorrow · 10:00 · Clinic A
RescheduleCheck in
Records
Prescriptions
Results
Pay bill
Queue

Walk-in queue, kiosk and waiting-room screen

Add walk-ins and call the next patient to a room with live wait-time stats. Patients check themselves in at a lobby kiosk by phone number or name, and a waiting-room screen shows who is being called and who is next.

Live queue stats
Self check-in kiosk
“Now calling” display
Helix · Queue Management
Floor status
Room 1
Dr. Nasr
In consult
Room 2
Dr. Haddad
Ready
Room 3
Dr. Khan
Cleaning
Triage
Nurse Lina
Waiting · 3
Now serving
TICKET
A‑101
A‑102Vitals done4 min
A‑103Waiting7 min
A‑104Waiting11 min
A‑105Checked in16 min
Verto AI

Slot-Rescue and an AI receptionist

When a patient cancels, Verto's Slot-Rescue offers the slot on WhatsApp to matching waitlist patients, one at a time. Your staff confirm with one click, and it can be undone for 24 hours. On your website, the AI receptionist books real slots in Arabic or English.

Waitlist auto-matching
Slot-Rescue over WhatsApp
AI receptionist chat widget
Helix · Operations
Revenue today
AED 84,200
+12%
Encounters
146
+8%
Collections
96%
+3%
Encounters · last 14 days
Workflow in action

A clinic day on one record

One continuous record threads the whole visit — every step writes to the same chart and ledger, so nothing is re-keyed or reconciled.

5steps,
one record
01
Step 01Book online or walk in
02
Step 02Confirm and remind
03
Step 03Check in and queue
04
Step 04Call to the room
05
Step 05Complete and bill
Connected

Works with the systems you rely on

Scheduling is native to Helix: bookings link to the EMR encounter, prices come from your pricing rules, and reminders go out on the channels patients answer.

WhatsApp
SMS
Email
Okadoc
MedQuick
EMR
FAQ

Appointments & Queue, answered

Can patients book online without an account?

Yes. The four-step booking flow needs no account, no app and no one-time code. Patients pick a service and a slot and enter their name, phone and gender. Returning patients are matched on their phone number.