Module 12 · Patient Portals

A patient portal with no app to download and no password to forget

Helix patient portal software runs on secure web links, not an app: patients book, sign consent, see lab results, track pharmacy orders and pay from any phone.

Good morning
Sara Al Mansoori
NEXT APPOINTMENT
Dr. Nasr · Endocrinology
Tomorrow · 10:00 · Clinic A
RescheduleCheck in
Records
Prescriptions
Results
Pay bill
Built for
PatientsReceptionistsPatient relationsClinic owners
Capabilities

What patients keep calling the front desk about

Booking

Book, reschedule or cancel online

A four-step booking page with live availability that creates the appointment and the patient record immediately. Patients reschedule or cancel from their confirmation, and you can embed the page on your website.

Live availability
No account needed
Embeddable on your site
Good morning
Sara Al Mansoori
NEXT APPOINTMENT
Dr. Nasr · Endocrinology
Tomorrow · 10:00 · Clinic A
RescheduleCheck in
Records
Prescriptions
Results
Pay bill
Consent

E-consent with a real signature

Patients read your consent form and sign it on screen with a finger or stylus. The signed form is filed on the patient against the exact service it covers.

On-screen signature
Filed against the service
Bilingual forms supported
Good morning
Sara Al Mansoori
NEXT APPOINTMENT
Dr. Nasr · Endocrinology
Tomorrow · 10:00 · Clinic A
RescheduleCheck in
Records
Prescriptions
Results
Pay bill
Results & pharmacy

Lab results and pharmacy tracking

Secure, expiring links show lab results with reference ranges and abnormal flags. Pharmacy patients track their order and request a refill from the same kind of link.

Reference ranges and flags
Order-status tracking
Refill requests
Good morning
Sara Al Mansoori
NEXT APPOINTMENT
Dr. Nasr · Endocrinology
Tomorrow · 10:00 · Clinic A
RescheduleCheck in
Records
Prescriptions
Results
Pay bill
Pay & review

Pay links and reviews

Patients pay an invoice through a Stripe pay link sent by SMS. After the visit, a short survey sends happy patients to leave a public review and brings unhappy ones to you privately.

Stripe pay links
Post-visit NPS survey
Private feedback capture
Helix · Operations
Revenue today
AED 84,200
+12%
Encounters
146
+8%
Collections
96%
+3%
Encounters · last 14 days
Workflow in action

Booking to review, all on one record

One continuous record threads the whole visit — every step writes to the same chart and ledger, so nothing is re-keyed or reconciled.

5steps,
one record
01
Step 01Book
02
Step 02Sign consent
03
Step 03Visit
04
Step 04Results and refills
05
Step 05Pay and review
Connected

Works with the systems you rely on

The portals are a thin, secure layer over Helix. Every booking, signature, result and payment writes straight back to the patient record and the ledger.

Appointments
EMR
Laboratory
CompoundFlow
Stripe
WhatsApp
FAQ

Patient Portals, answered

Do patients need to download an app?

No. Helix patient portals are web pages that open from a link in an SMS, WhatsApp message or email, on any phone or computer. There is nothing to install.