Delete Your Helix Driver Account

This page is for drivers who use Helix Driver, the delivery app provided by Optimus FZCO. You can ask us to delete your account in the app or by email. Both ways lead to the same result.

Ask in the app

1. Open Helix Driver and sign in.
2. Tap Profile.
3. Tap Delete my account.
4. Read the message, then tap Delete my account again to confirm.

Your phone needs an internet connection. The app sends your request to us and to your employer, then signs you out.

Ask by email (no app needed)

You do not need the app. Email support@optimusme.com from the email address on your driver account. Use the subject "Delete my Helix Driver account". Include your name, your mobile number and the company you deliver for.

We may contact you to check that the request really comes from you. We also let your employer know.

What we delete

Within 30 days of your request, we close your account and delete or anonymise your personal information:

• Your profile and contact details: name, username, email address and mobile number
• The documents on your profile
• Your device and push notification details
• Location data that is not part of a delivery record

What we keep

Your employer must keep some delivery records by law, for example under healthcare and tax rules. These records stay with your employer:

• Proof of delivery: photos, recipient signatures and one-time codes
• Delivery history: what was delivered, where and when
• Cash records: cash you collected and handed over
• The route of each delivery run, as part of its delivery record
• Messages with your dispatch team, as work records

They are kept only for that reason, and only for as long as the law requires.

Questions

Read the Helix Driver privacy policy, email support@optimusme.com or call +971 4 371 2718. Post: Optimus FZCO, 3022, A5, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.