Helix Driver App Privacy Policy
Last updated:
What the Helix Driver app collects, why, who receives it, and your choices.
Contents
About this policy
Helix Driver is the mobile app for delivery drivers who work for pharmacies, clinics, laboratories and other healthcare businesses that use the Helix platform. The app is provided by Optimus FZCO ("Optimus", "we", "us"), a company registered in Dubai, United Arab Emirates, with its office at 3022, A5, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.
This policy explains what the Helix Driver app collects, why, who receives it and the choices you have. Our main Privacy Policy covers our website and the Helix platform in general.
Who is responsible for your data
- Your employer. Your driver account is created by the organisation you deliver for. That organisation decides how delivery records are used and kept, and is the data controller for them.
- Optimus. We run the app and the Helix platform for your employer and act as a data processor (service provider). We process data only on your employer's instructions and under our customer agreement.
- Questions about your work records are best sent to your employer first. You can also contact us at any time (see "Contact us" below).
Information the app collects
| Information | What it is | Why we need it |
|---|---|---|
| Account details | Your name, username, email address, mobile number, branch, vehicle and work schedule, and the documents your employer keeps on your profile (for example your driving licence) | To sign you in, show your work, and let your employer manage drivers |
| Precise location | Your phone's GPS location, including when the app is in the background, but only while you have a delivery run in progress or a return trip open | To show your route, let dispatch follow the run, and confirm each delivery at the right place |
| Photos and camera | The camera scans package barcodes. Photos you take as proof of delivery, when a delivery cannot be made, and during the vehicle check before a trip | To prove that a delivery was made and record the condition of packages and vehicles |
| Delivery records | Scans, recipient signatures, one-time codes, package condition and temperature, failed-delivery reasons, returns, and cash you collect | To complete deliveries, handle returns, and reconcile cash |
| Messages | Chat messages you exchange with your dispatch team | To let you and dispatch talk about the work |
| Device information | Device identifier, platform, app version and push notification token | To send you notifications about new and changed runs, and to keep your account secure |
Location tracking turns off when your run and any return trip are finished, and when you sign out. You can stop location access at any time in your phone's settings, but the app then cannot follow your route or confirm deliveries.
Face ID and fingerprint. If you turn on biometric sign-in, your phone checks your face or fingerprint itself. The app only receives a yes or no answer. Your biometric data never leaves your phone and we never receive it.
Information about patients and recipients
To make deliveries, the app shows you information that your employer holds about recipients, such as their name, delivery address, phone number and delivery instructions. This information belongs to your employer. Use it only to make the delivery, and do not copy or share it. Delivery data saved on your phone is encrypted, and photos are kept out of phone backups.
How we use information
- To provide the app's features: your runs, route, scanning, proof of delivery, returns, cash, chat and notifications
- To let your employer manage deliveries, drivers and vehicles, and meet their legal and regulatory obligations
- To keep the service secure, prevent misuse and fix problems
We do not sell your information, use it for advertising, or track you across other companies' apps or websites. The app contains no advertising.
Our map provider, Mapbox, also collects usage, diagnostic and location data through its map software, to run and improve its maps. Mapbox does not link this data to your name or account. See Mapbox's own privacy policy for details.
Who we share information with
- Your employer and its dispatch staff, who see your runs, your location during runs, your delivery records and your messages
- Google Firebase Cloud Messaging, to deliver push notifications (it receives your device's push token)
- Mapbox, to show maps and calculate routes (it receives map and route locations, and usage data)
- Our cloud hosting providers, who store data for us under strict contracts
- Authorities, when the law requires it
How long we keep information
- Your account details are kept while your account is active.
- Delivery records (including proof of delivery and cash records) are kept for as long as your employer needs them and as long as healthcare, tax and other laws require.
- When your account is deleted, we delete or anonymise your personal information within 30 days, except records that your employer or the law requires us to keep.
Delete your account
You can ask us to delete your Helix Driver account in the app: tap Profile, then Delete my account. You can also ask without the app, by emailing support@optimusme.com from the email address on your driver account. See Delete your Helix Driver account for the steps and for what we delete and keep.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or limit how it is used. To use these rights, contact your employer or email support@optimusme.com. We may need to verify your identity. We aim to respond within one month.
Security
Data is sent over encrypted connections (HTTPS). Data saved on your phone is encrypted, and the key is kept in your phone's secure storage. Access to data in the Helix platform is limited by role and recorded.
Children
Helix Driver is for working adults. It is not meant for anyone under 18.
Governing law
This policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without affecting any rights you have under the mandatory data protection laws of the country where you live.
Changes to this policy
We may update this policy. The new version will be posted on this page with a new "Last updated" date.
Contact us
- Privacy questions and requests: support@optimusme.com
- General enquiries: info@optimusme.com
- Phone: +971 4 371 2718
- Post: Optimus FZCO, 3022, A5, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates